QUALITY AND PERFORMANCE BEST PRACTICE MANAGEMENT:
Implementing industry best practice Total Quality Management and developing a Quality Management Plan based on the AS/NZS ISO 9001-9004 Quality Management Standards for continual improvement and performance.
Implementing industry best practice Total Quality Management and developing a Quality Management Plan based on the AS/NZS ISO 9001-9004 Quality Management Standards for continual improvement and performance.
This 2-day industry best practice course includes quality assurance of operational processes, systems and products and quality management for performance improvement through implementing continual improvement measures that enable an organisation to track performance more effectively, to achieve a better utilisation of resources, reduce risks of failing to complete set schedules and targets, by applying knowledge-based decision-making that effectively links continual improvement performance measures and action plans at all functional levels uitlising up-to-date balanced scorecard benchmarking methods for best practice in operational quality and performance.
2-DAY COURSE Course Schedule:
DAY 1
COURSE CONTENTS
Coffee and Registration 08h00 - 08h30
INTRODUCTION
Meaning and Principals of Quality
Perspective and Dimensions of Quality
Quality Questions and Misconceptions
Quality Assurance and Quality Control
Management and Quality Management
Quality Measures and Quality Statistics
Morning Tea 10h00 - 10h30
Customer Needs and Customer Service
Customer Feedback and Value Analysis
Quality Costs - Quality Cost Categories
Prevention and Quality Appraisal Costs
Measuring and Reporting Quality Costs
Quality Costs and Supplier Competition
Lunch 12h00 - 13h00
Essentials of Quality Management
Evolution of Quality Management
Strategy of Quality Management
Quality Management Methods
Total Quality Management
Quality Management Plan
Afternoon Tea 14h30 - 15h00
TQM and Quality Standards
Quality Management Standard
AS/NZS ISO Quality Standards
International Quality Standards
ISO 9001:2008 Quality Standard
Quality Standards Implementation
Closure 16h30
COURSE CONTENTS
Coffee and Registration 08h00 - 08h30
INTRODUCTION
Meaning and Principals of Quality
Perspective and Dimensions of Quality
Quality Questions and Misconceptions
Quality Assurance and Quality Control
Management and Quality Management
Quality Measures and Quality Statistics
Morning Tea 10h00 - 10h30
Customer Needs and Customer Service
Customer Feedback and Value Analysis
Quality Costs - Quality Cost Categories
Prevention and Quality Appraisal Costs
Measuring and Reporting Quality Costs
Quality Costs and Supplier Competition
Lunch 12h00 - 13h00
Essentials of Quality Management
Evolution of Quality Management
Strategy of Quality Management
Quality Management Methods
Total Quality Management
Quality Management Plan
Afternoon Tea 14h30 - 15h00
TQM and Quality Standards
Quality Management Standard
AS/NZS ISO Quality Standards
International Quality Standards
ISO 9001:2008 Quality Standard
Quality Standards Implementation
Closure 16h30
DAY 2
COURSE CONTENTS
Coffee 08h00 - 08h30
REVIEW
Continual Improvement
Measuring Improvement
Performance Definitions
Performance Measurement
Performance and Improvement
Performance and Sustainability
Morning Tea 10h00 - 10h30
Environmental Impact Defined
Performance / Environment Links
Short-term Environmental Impacts
Longer-term Environmental Impacts
Quality, Performance, and Environment
Performance and Environmental Impact
Lunch 12h00 - 13h00
Performance Management Defined
Goal of Performance Management
Performance Management Assessment
Performance Management Benchmarking
Balanced Scorecard Benchmarking Measures
Contract Performance and Performance Costing
Afternoon Tea 14h30 - 15h00
Capability Maturity Modelling
Capability Maturity Assessment
Capability Maturity Improvement
Techniques for Evaluating Maturity
Maturity Assessment in Performance
Performance Capability Maturity Models
Closure 16h30
COURSE CONTENTS
Coffee 08h00 - 08h30
REVIEW
Continual Improvement
Measuring Improvement
Performance Definitions
Performance Measurement
Performance and Improvement
Performance and Sustainability
Morning Tea 10h00 - 10h30
Environmental Impact Defined
Performance / Environment Links
Short-term Environmental Impacts
Longer-term Environmental Impacts
Quality, Performance, and Environment
Performance and Environmental Impact
Lunch 12h00 - 13h00
Performance Management Defined
Goal of Performance Management
Performance Management Assessment
Performance Management Benchmarking
Balanced Scorecard Benchmarking Measures
Contract Performance and Performance Costing
Afternoon Tea 14h30 - 15h00
Capability Maturity Modelling
Capability Maturity Assessment
Capability Maturity Improvement
Techniques for Evaluating Maturity
Maturity Assessment in Performance
Performance Capability Maturity Models
Closure 16h30
Risk Management Course:
Training Courses - Specialised Expertise Courses
Comprehensive Courses - Advanced Engineering Management
COURSE TUTOR
Dr Fred Stapelberg
[BScEng MBA PhD(Eng) DBA]
has over three decades of engineering and consulting experience, and conducting corporate training courses for more than two decades.
[BScEng MBA PhD(Eng) DBA]
has over three decades of engineering and consulting experience, and conducting corporate training courses for more than two decades.
